*留下最美的印象
『甚至是梅林魔術師都無法匹敵的魔力—微笑』
                                                                               
                                                                               
世界上任何一個人都渴望幸福。
                                                                               
而要得到幸福,只有一個方法,那就是先控制自己的思想。
                                                                               
因為快樂、幸福與否
                                                                               
並不是在於外在處境的變化,
                                                                               
而是在於自己心境的認定

                                                                                                                      
「每一次你走出門時,先將你的下巴往裡收,而後抬頭、挺胸,
                                                                               
  微笑地同每一位朋友招呼,高興地握手,讓大家領受到你的友善。
                                                                               
  不用擔心別人會誤會,也不要浪費任何一分一秒想像你的敵人如何如何,
                                                                               
  專心地想好自己要做些什麼事,然後朝目標全力去做。
                                                                               
  經常在腦子裡想到那些偉大的人物,學習他們的長處,
                                                                               
  久而久之,你自會變得跟他們一樣受人歡迎。
                                                                               
  思想是絕對的,常常讓自己保持一種樂觀、進取的態度,
                                                                               
  這才是創造生命活力的泉源。
                                                                               
  只要保持信心,需求就可以獲得滿足,期望也可以實現。
                                                                               
  別忘了抬頭、挺胸,笑臉迎人。」

     
                                                                                 
知道嗎?微笑是不需成本,但它的利潤卻永遠是最豐盛
                                                                               

                                                                                                                                                         

                                                                               
*永遠做個好聽眾
『記住:傾聽時的奉承態度,是永遠不會被反對、拒絕的』
                                                                               
                                                                               
注意啊!注意傾聽,真是給對方一種無可比擬喻的讚美,
                                                                               
它帶給人滿足與喜悅,絕不是任何高價的贈與可以比擬的。
        
                                                                        
                                                                            
「商業成功秘訣,並不是什麼神奇的大事,  
                                                                                
  只要懂得傾聽對方發表意見,你就已經佔優勢了。
                                                                               
  因為天底下最令人迷醉的,正是這種專心的傾聽。」



假如你想讓人一見你就如同見鬼神般避之唯恐不及,
                                                                               
最簡單的一個法子,就是:
                                                                               
不管誰講話一概不理,只管滔滔不絕扯自己的事,
                                                                               
並且打斷對方的談話,隨時插進自己的意見。
                                                             
                   
                                                                       
一定得記住一件事:
                                                                               
不管誰跟你說話,他的問題絕對超過你的千百倍重要。
                                                                               
他的牙痛比數千萬待斃的災民嚴重;他的小瘡腫也比日本大地震重要百倍。
                                                                               
只要隨時想到這一點,下一回你再跟別人談話,保證會有一個很意外的收穫。
                                                                               
                                                                               
                                                                    

                                                                               
*放棄任何爭論
『對於爭辯,要像對響尾蛇或地震般的避之唯恐不及』
                                                                               
                                                                               
記住啊!無論是何種辯論,到後來都是沒有結果,徒增對方反感而已。
                        
                                                        
                                                                      
你永遠無法從辯論中得到真正的勝利,不論輸贏,你都會失去某些東西!

           

富蘭克林說過:
                                                                               
「爭辯、反駁,偶或能讓你得到一些勝利的快感,但那種快感永遠空洞不實際,
                                                                               
  你仍然沒有得到對方的好感,永遠也沒得到。」
                                                                               
                                                                               
                                                                      

                                                                               
*永遠不是敵人
『不要爭論不休,更別當面指出錯誤,永遠沒有敵人』
                                                                               
                                                                               
「我們時常在不知不覺的情況下,改變了自己的意見。
                                                                               
  但是,如果是經由別人指出我們的錯處,
                                                                               
  我們立即會懷恨對方,充滿敵意,然後武裝起來,堅持到底。
                                                                                                                                   
  其實,我們也不是真的在保護自己的想法,
                                                                               
  而只是因為自尊心受到了打擊,才起而抗拒。」


                                                             
「人在生活中,最為看重的莫過於『我』,最為重視的也只有『我的』,
                                                                               
  所有關於『我』或『我的』,絕不容受到一絲侵犯。
                                                                               
  我們的意念不可反駁,否則,
                                                                               
  將會盡一切找尋藉口來保護自己,進而產生爭辯。」
                                                
       
                                                                        
當我們有錯時,只容對自己認錯。對別人卻是誓死堅持不認錯。
                                                                               
尤其是別人一語拆穿我們的錯誤時,
                                                                               
那怕是天大的錯誤,也要力拼到底。 
                                                                                        
倘若是我們對了,就設法以最委婉的方式,使別人贊同我們的意見;
                                                                               
如果是我們錯了,就趕快坦白認錯。
                                                                               
勇於認錯,你會有更驚人的收穫的。
                                                                               
                                                                               
                                                                    

                                                                               
*訴諸理性
一滴蜜捕殺的蒼蠅,要比一加侖毒汁捕殺的更多
                                                                                
       


                                                                               
*蘇格拉底的秘密
『以柔克剛,無所不利』
                                                                               
                                                                               
跟別人談話時,一開始不要提出你們意見不同的事。
                                                                               
應該先從雙方都贊同的事情開始談論。
                                                                               
必要的時候,鄭重的表明:雙方的目的完全一樣,只是在方法上稍有差異罷了。
   
                                                                             
                                                              
「花了這麼多年的時間,最後才明白爭辯是無效的,
                                                                               
  要從別人的立場來看事情,設法讓別人多說『是』,那才是最有利的。」
                                                                               

         

                                                                               
*消除怨言
『人生短暫,不要再浪費時間在我們一點點成就上聒噪不已』
                                                                               
                                                                               
事實上,真要讓他人心服口服,
                                                                               
最好的方法,還是給對方表達自己的意見。
                                                                               
                                                                      
                                                                               

                                                                               
*如何達到目的
『應付人的成功秘訣,全在於把握別人的觀點』
                                                                               
                                                                               
「先停下來,把對自己關心的程度和對他人態度的淡漠,相互比較一下,
                                                                               
  將心比心,你就能明瞭世界上其他的人也是如此,
                                                                                 
  以後與人相處,就不會那麼武斷、主觀了。」
                                                                               

                                                           

                                                                               
*引發深處的高尚情操
『規勸的奧義在於利用他人的潤飾說辭』
                                                                               
                                                                               
「碰到這個問題時,就把客人當作是真心、誠實、可靠的,並且是願意付賬的。
                                                                               
  把所有的人當作紳士,激發對方高尚的情操。
                                                                               
  如此一來,大家都會真的以真心、誠實、可靠要求自己了。」


                                                                                                                                              

                                                                               
*舞台上的原則
『促銷自己的意念,就把意念戲劇化地表現出來』
                                                                               
                                                                               
語言是描述事物最為拙劣的方法。
                                                                               
而戲劇的效果絕對比單純談話好。
                                                                               

                                                       

                                                                               
*激發人性的挑戰意識
『爭勝的欲望!挑戰的心態!是一種最有效的激將法』
                                                                               
                                                                               
「想完成任何事,就要刺激競爭心理。  
                                                                                           
  不是金錢利益之事,而是一種想比別人卓越的心態。」
                                                                                
      
                                                            
「光是錢,並不是就可以延攬一流的人才,
                                                                               
  爭勝負的精神,才是主要誘因,」


                                                                               

                                                                               
*反求諸己
『批評他人前,得先批評自己』
                                                                               
                                                                               
「欲苛求於人,莫忘先反求諸己」
                                                                               
先讓對方聽到自己承認疏失,再從而指正他的錯誤,    
                                                                                
效果絕對比強烈的苛求強上千百遍。
                                                                               
                                                                               
                                                            

                                                                               
*給他打氣
善予鼓勵,不管能力多差,一定都因鼓勵而全力以赴
                                

                                            — 戴爾.卡內基《人性的弱點》

                                                                                
                                        
                                                 

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